All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.98 % uptime
Today
Homepage ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Sandbox Maintenance: Temporary Service Interruption Jul 19, 2025 06:00-10:00 EDT

As part of our ongoing infrastructure improvements, PaymentWorks will be performing scheduled maintenance on our Sandbox database on July 19, from 6:00 AM to 10:00 AM EST

During this maintenance window, the following services will be unavailable:
Website Access: You will be unable to access the website.
API Access: The API will be unavailable.

Please note: SFTP file uploads will still be accepted during the maintenance period. However, file processing will be delayed and will resume once the maintenance is complete. No extra work or adjustments to your normal schedule are needed.

We anticipate the maintenance to last approximately 4 hours.

Thank you for your partnership and collaboration. We appreciate your patience as we work to improve our services.
Posted on Jul 03, 2025 - 18:05 EDT

Scheduled Production Maintenance: Temporary Service Interruption Aug 9, 2025 06:00-10:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 2025 - 12:40 EDT
Scheduled - As part of our ongoing infrastructure improvements, PaymentWorks will be performing scheduled maintenance on our Production database on August 9th, from 6:00 AM to 10:00 AM EST

During this maintenance window, the following services will be unavailable:
Website Access: You will be unable to access the website.
API Access: The API will be unavailable.

Please note: SFTP file uploads will still be accepted during the maintenance period. However, file processing will be delayed and will resume once the maintenance is complete. No extra work or adjustments to your normal schedule are needed.

We anticipate the maintenance to last approximately 4 hours.

Thank you for your partnership and collaboration. We appreciate your patience as we work to improve our services.
Jul 03, 2025 - 18:01 EDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Service Outage – Platform Unavailable
Postmortem - Read details
Jul 17, 10:23 EDT
Resolved - Access to the PaymentWorks platform has been fully restored as of 12:23 PM EST, and system performance has remained stable.

Our Engineering team will continue to monitor the platform to ensure continued reliability, but this incident is now considered closed.

Thank you for your patience and understanding during the outage.
Jul 16, 12:51 EDT
Update - Access to the PaymentWorks platform was restored at approximately 12:23 PM EST following a service outage that began around 11:10 AM EST.

The platform is currently stable, and our teams are continuing to monitor performance closely to ensure consistent access and functionality.

Thank you for your patience as we work to maintain full platform health. For any continued issues, please reach out to Support.
Jul 16, 12:46 EDT
Monitoring - Our Engineering team is making progress toward restoring access to the PaymentWorks platform. Some users are now able to log in successfully.

We continue to monitor traffic closely to ensure system stability and are watching for any remaining timeouts or performance issues.

Thank you for your patience as we work to fully resolve the outage.
Jul 16, 12:31 EDT
Update - We are currently experiencing a service outage that is preventing users from accessing the PaymentWorks platform.

Our Engineering team is actively investigating the issue and working to restore service as quickly as possible. We will share updates here as we learn more.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Jul 16, 12:19 EDT
Update - We are continuing to investigate this issue.
Jul 16, 11:39 EDT
Investigating - Good Morning,

PaymentWorks is actively triaging an outage with the PaymentWorks platform. Teams have mobilized to restore as quickly as possible.

Thank you for your patience.

PaymentWorks Support
Jul 16, 11:33 EDT
Jul 15, 2025
Delay in Automated Approval Email Notifications
Resolved - Good evening,

We’ve confirmed that all queued email notifications from Friday, July 11, through today have now been successfully sent.

We’re closing out this incident, but if you believe you’re still missing an email notification—or if you have any questions—please don’t hesitate to reach out to our Support team.

We sincerely appreciate your patience and collaboration throughout this process. Special thanks to those who reported delays—your input helped us investigate quickly and drive a fast resolution.

Thank you,
PaymentWorks Support
Jul 15, 21:09 EDT
Monitoring - Good afternoon,

We’ve identified the issue causing delays in some automated email notifications sent from no-reply@paymentworks.com and have taken action to address it.

All system nodes have been refreshed, and we’re now seeing email delivery working as expected. Delayed emails are being processed from oldest to newest, so you may receive a message related to an action that’s already been completed—no problem! These are still being delivered for audit and recordkeeping purposes.

This delay did not impact any onboarding or approval workflows—all actions have continued to process normally within the PaymentWorks platform.

We’ll continue monitoring closely, but no action is needed from customers at this time. If you have any questions, you can check the PaymentWorks interface for the latest status updates.

Thank you for your patience and partnership,
PaymentWorks Support
Jul 15, 18:08 EDT
Identified - Good afternoon,

We’re currently working on a fix for a delay affecting some automated email notifications sent from no-reply@paymentworks.com.

Please note: This issue does not impact onboarding or approval workflows. All actions are processing as expected within the PaymentWorks platform.

We are already seeing improvements in email timing, and want to reassure you that all emails will be sent, even if they arrive later than expected. These notifications will still be available for your audit or documentation purposes once received.

Our teams are actively implementing a solution and continuing to monitor email delivery performance and related services to ensure full resolution.

Updates will be posted here as we learn more.

No action is needed at this time. If you have questions about onboarding or approval status, you can continue to view updates directly within the PaymentWorks interface while we work to restore normal delivery timing.

Thank you for your patience and partnership,
PaymentWorks Support
Jul 15, 17:00 EDT
Investigating - Good afternoon,

We’re currently investigating a delay affecting some automated platform email notifications.

Please note: this issue does not impact onboarding or approval workflows. All actions are processing as expected within the PaymentWorks platform.

Our teams are actively reviewing the email queueing and delivery system to identify the root cause. We’re closely monitoring all related services and delivery metrics.

Updates will be posted here as we learn more.

No action is needed at this time. If you have questions about onboarding completion or registration approval status, you can continue to view updates directly within the PaymentWorks interface while we work to resolve the delay.

Thank you for your patience and partnership,
PaymentWorks Support
Jul 15, 16:42 EDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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