All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Homepage ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Self-Service Permissions and Approval Rule Saving Delays
Resolved - Good afternoon,

We’re pleased to share that you can now successfully edit user roles for users who were provisioned via Single Sign-On (SSO).

This resolves the core issue that was preventing updates to existing SSO-provisioned users.

Our team is now focused on improving error messaging when users attempt to update read-only fields that are populated through SSO provisioning—such as email address, first name, last name, title, and telephone. These fields will remain managed by your identity provider.

If you see any issues with user modification or have any questions, please reach out to PaymentWorks Support.

We appreciate your patience and partnership as we worked through this issue.

Thank you,
PaymentWorks Support
Mar 21, 13:27 EDT
Update - Good Morning,

We’re continuing to investigate an issue affecting users provisioned through Single Sign-On (SSO), where updates to existing user records result in errors. The root cause has been traced to a bug in our backend provisioning logic.

Workaround: New users can be manually added and assigned roles during creation. Editing existing SSO-provisioned users is currently unavailable.

We’re actively working on a fix and will share updates as progress is made.

Thank you for your patience.
PaymentWorks Support
Mar 21, 10:40 EDT
Identified - Apologies, working in identified status for this issue.
Mar 20, 18:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 18:20 EDT
Update - Hello, providing an evening update.

Issue #1 – Adding/Removing Roles Not Saving: Our team is actively working on a fix for this issue. We’re conducting thorough testing to ensure everything works as expected before rolling out a solution.

Issue #2 – Approval Rule Not Saving: This issue has been fully resolved.

We truly appreciate your patience while we work through this. Our team remains committed to delivering reliable solutions, and we’ll continue to provide updates as progress continues tomorrow (3/21/25).

Thank you,
PaymentWorks Support
Mar 20, 18:20 EDT
Identified - Good afternoon, and thank you for your patience.

We want to provide an update on two issues related to self-service roles and permissions:

Issue #1 – Adding/Removing Roles Not Saving: Our team is actively working on a fix for this issue. We’re conducting thorough testing to ensure everything works as expected before rolling out a solution.

Issue #2 – Approval Rule Not Saving: We have made progress and are currently completing reproduction steps to fully validate the issue. Our team is working toward a resolution as quickly as possible.

We truly appreciate your patience while we work through this. Our team is committed to ensuring a smooth experience, and we’ll share further updates as we make progress.

Thank you,
PaymentWorks Support
Mar 20, 16:22 EDT
Mar 20, 2025
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