All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.99 % uptime
Today
Homepage ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
New Vendor Request Export CSV Link Issue
Resolved - Good Evening,

We are happy to confirm that the issue impacting the download of new vendor request export CSV files has been fully resolved. All systems are now operating normally, and users should experience no further issues with this functionality.

Thank you for your patience and support as we worked to restore service.

Kind Regards,
PaymentWorks
Nov 14, 18:32 EST
Monitoring - Good Evening,

We are pleased to inform you that our team has released a fix for the issue preventing some users from downloading the new vendor request export CSV file. This functionality should now be restored, and you can access the file without redirection issues.

Our team will continue to monitor the system closely.

Thank you for your patience and understanding throughout this process.

Kind Regards,
PaymentWorks
Nov 14, 17:39 EST
Identified - Good Afternoon,

We have identified the root cause of the issue preventing some users from downloading the new vendor request export CSV file. Our team is currently implementing a fix to resolve this problem as quickly as possible.

We will provide further updates once the fix is in place and functionality is fully restored.

Thank you for your continued patience and understanding.

Kind Regards,
PaymentWorks
Nov 14, 17:30 EST
Investigating - Good Afternoon,

Our team is aware that select customers are unable to download the new vendor request export CSV file. After clicking the provided link, users are redirected to the PaymentWorks homepage, and the download does not complete as expected.

Next Steps: We are actively investigating this issue and are working to identify the root cause. Updates will be provided as soon as we have additional information to share.

Thank you for your patience as we work to resolve this issue.

Kind Regards,
PaymentWorks
Nov 14, 15:37 EST
Nov 13, 2024
Partial Service Disruption for PaymentWorks Application Access
Resolved - Hello,

We recently experienced an incident where the PaymentWorks application was inaccessible for some users. Our team identified the root cause and worked quickly to restore full access. We apologize for any disruption this may have caused and appreciate your patience as we worked to resolve the issue quickly.

Need Assistance?
If you’re still experiencing issues, please reach out to our support team. We’re here to help and ensure your experience with PaymentWorks is as seamless as possible. You can create a ticket by visiting https://help.paymentworks.com/contactsupport

Thank you for your understanding,
PaymentWorks Support
Nov 13, 10:39 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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