Incident: Intermittent Blank Page for Some Users

Incident Report for PaymentWorks

Resolved

The platform is currently stable, and our teams are continuing to monitor performance closely to ensure consistent access and functionality.

Thank you for your patience as we work to maintain full platform health. For any continued issues, please reach out to Support.

Posted Sep 18, 2025 - 15:04 EDT

Monitoring

A fix has been deployed for the blank page issue. Early results indicate that users should now be able to sign in and navigate without issue. We are closely monitoring system performance overnight to confirm full resolution.

Posted Sep 17, 2025 - 20:04 EDT

Investigating

PaymentWorks is actively triaging an issue where some users are seeing a blank page after sign-in or when navigating between pages. Our Engineering team is actively investigating and working to restore full functionality.

Thank you for your patience as we actively work to get this resolved.

Posted Sep 17, 2025 - 19:15 EDT

This incident affected: Web App.