All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 29, 2024

No incidents reported today.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - PaymentWorks Team has resolved the incident. Pending Payment Notification emails are being sent as expected from the system. If you have any questions or need any emails to be resent, please reach out to PaymentWorks Support HERE
May 22, 15:50 EDT
Monitoring - A fix has been identified and monitoring is in place. Teams have confirmed that emails are being sent out to any Customer with pending payments as expected.
May 22, 15:41 EDT
Identified - PaymentWorks has identified certain system emails that were not sent as expected. The scope of emails impacted relates only to Customers with payment files in review. The teams are actively working on a resolution and will be providing an update every 30 minutes until resolved.

In the interim, please utilize the PaymentWorks platform to view payment files and complete approvals per your standard process.

May 22, 15:29 EDT
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.