All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Homepage ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Login Issues for a Limited Number of Customers Using SSO
Resolved - Update:
The issue has been resolved. Our investigation determined this was an isolated incident, and no widespread issues were identified. The system is performing as expected.

We appreciate your patience and understanding as we worked to address this matter.

Thank you for your continued trust in PaymentWorks.

Have a great evening!
PaymentWorks Support
Dec 3, 18:09 EST
Investigating - Good Evening,

We are investigating an issue affecting a small percentage of customers who cannot log in using Single Sign-On (SSO).

Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

We apologize for the inconvenience and will share updates as new information becomes available.

Thank you for your patience and understanding.

Kind regards,
PaymentWorks Support
Dec 3, 17:52 EST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
PaymentWorks Home Page
Resolved - Good evening,
This issue has been fully resolved, and no further action is needed at this time.

Thank you for your patience.

Kind regards,
PaymentWorks Support
Nov 26, 21:29 EST
Monitoring - Update:
The PaymentWorks home page (www.paymentworks.com) is now taking traffic. Our team is actively monitoring traffic and system logs to ensure continued stability and performance.

We appreciate your patience during this time and will provide further updates again once we can confidently closeout.

Thanks all!
PaymentWorks Support
Nov 26, 20:50 EST
Investigating - Good Evening,

We are currently experiencing an issue with the PaymentWorks home page (www.paymentworks.com), preventing access. Our team is investigating the issue, and we will provide updates as they become available.

Workaround:
You can access your account directly using this link: https://www.paymentworks.com/df/accounts/login/.

Thank you for your patience as we work to resolve this issue.

Kind regards,
PaymentWorks Support
Nov 26, 20:41 EST
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

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