All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Multi-Factor Authentication ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Payments Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Vendor Data Uploads and Processing ? Operational
90 days ago
100.0 % uptime
Today
Vendor Onboarding and Approvals ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Homepage ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - We understand how important timely Tax ID verification is to your workflow, and we appreciate your patience as we’ve worked through this delay. We have confirmed that our third-party provider is processing Tax ID verifications as expected, but IRS processing times remain outside of our control.

While this incident is being marked as resolved, we will continue to closely monitor our provider’s performance and stay alert to any further delays. If your Tax ID verification remains in "Pending" for more than 72 hours (3 business days), please don’t hesitate to create a support ticket—we’re here to help.

Thank you for your understanding, and we’ll share any further updates if needed.

PaymentWorks Support

Feb 11, 09:14 EST
Monitoring - Our third-party provider for Tax ID verification has informed us that the IRS is experiencing significant processing delays. As a result, Tax ID verification requests may take longer than expected to complete.

If you see "Pending" in the Tax ID section, this may be due to the IRS delay. We recommend waiting 72 hours (3 business days) before taking any action. If the status remains unchanged after that time, please create a support ticket, and our team will assist you.

We understand the importance of timely verification and appreciate your patience. We will continue to provide updates as we receive more information from our provider.

Thank you for your patience and partnership.

PaymentWorks Support

Feb 10, 15:46 EST
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Resolved - We're happy to report that all access to the PaymentWorks Home Page has been restored.

Have a great day!

PaymentWorks Support

Feb 5, 09:06 EST
Monitoring - Thank you for your patience and partnership while we investigated the PaymentWorks Home page this morning. Teams have identified the issue, implemented the fix, and are monitoring the site to ensure regular traffic from here on out!

PaymentWorks Support

Feb 5, 09:03 EST
Investigating - Good Morning,

PaymentWorks is actively triaging an intermittent outage on our homepage (www.paymentworks.com). If you are experiencing issues, please utilize https://www.paymentworks.com/df/accounts/login/ to log into your account.

Thank you for being so patient.

PaymentWorks Support

Feb 5, 08:52 EST
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.