Resolved -
We understand how important timely Tax ID verification is to your workflow, and we appreciate your patience as we’ve worked through this delay. We have confirmed that our third-party provider is processing Tax ID verifications as expected, but IRS processing times remain outside of our control.
While this incident is being marked as resolved, we will continue to closely monitor our provider’s performance and stay alert to any further delays. If your Tax ID verification remains in "Pending" for more than 72 hours (3 business days), please don’t hesitate to create a support ticket—we’re here to help.
Thank you for your understanding, and we’ll share any further updates if needed.
PaymentWorks Support
Feb 11, 09:14 EST
Monitoring -
Our third-party provider for Tax ID verification has informed us that the IRS is experiencing significant processing delays. As a result, Tax ID verification requests may take longer than expected to complete.
If you see "Pending" in the Tax ID section, this may be due to the IRS delay. We recommend waiting 72 hours (3 business days) before taking any action. If the status remains unchanged after that time, please create a support ticket, and our team will assist you.
We understand the importance of timely verification and appreciate your patience. We will continue to provide updates as we receive more information from our provider.
Thank you for your patience and partnership.
PaymentWorks Support
Feb 10, 15:46 EST