🚨 Important Notice: Support Ticket Reply Issues

Incident Report for PaymentWorks

Resolved

We are happy to report that we have fixed the issue by reverting our email domain back to support-1@paymentworks.com.hs-inbox.com.

As we continue to navigate the growing pains and variables of our new system, we sincerely apologize for any inconvenience this may have caused while trying to communicate with our Support team.

If you continue to experience any issues, please don’t hesitate to reach out.

Thank you for your patience and understanding.

PaymentWorks Support

Posted Nov 01, 2024 - 14:55 EDT

Identified

Hello,

We are aware that some customer replies to support tickets may be bouncing back due to an email configuration issue. Our team is actively working with our platform provider to resolve this as quickly as possible.

Thank you for your patience and understanding.

PaymentWorks Support

Posted Nov 01, 2024 - 14:28 EDT

This incident affected: Customer Support (Support Ticketing System).