We are happy to confirm that the issue impacting the download of new vendor request export CSV files has been fully resolved. All systems are now operating normally, and users should experience no further issues with this functionality.
Thank you for your patience and support as we worked to restore service.
Kind Regards, PaymentWorks
Posted Nov 14, 2024 - 18:32 EST
Monitoring
Good Evening,
We are pleased to inform you that our team has released a fix for the issue preventing some users from downloading the new vendor request export CSV file. This functionality should now be restored, and you can access the file without redirection issues.
Our team will continue to monitor the system closely.
Thank you for your patience and understanding throughout this process.
Kind Regards, PaymentWorks
Posted Nov 14, 2024 - 17:39 EST
Identified
Good Afternoon,
We have identified the root cause of the issue preventing some users from downloading the new vendor request export CSV file. Our team is currently implementing a fix to resolve this problem as quickly as possible.
We will provide further updates once the fix is in place and functionality is fully restored.
Thank you for your continued patience and understanding.
Kind Regards, PaymentWorks
Posted Nov 14, 2024 - 17:30 EST
Investigating
Good Afternoon,
Our team is aware that select customers are unable to download the new vendor request export CSV file. After clicking the provided link, users are redirected to the PaymentWorks homepage, and the download does not complete as expected.
Next Steps: We are actively investigating this issue and are working to identify the root cause. Updates will be provided as soon as we have additional information to share.
Thank you for your patience as we work to resolve this issue.
Kind Regards, PaymentWorks
Posted Nov 14, 2024 - 15:37 EST
This incident affected: Vendor Data Uploads and Processing.