As part of our ongoing infrastructure improvements, PaymentWorks will be performing scheduled maintenance on our Production and Sandbox database on 4/26/2026 from 6am ET until 10am ET.
During this maintenance window, the following services will be unavailable: - Website Access: You will be unable to access the website. - API Access: The API will be unavailable.
Please note: SFTP file uploads will still be accepted during the maintenance period. However, file processing will be delayed and will resume once the maintenance is complete. No extra work or adjustments to your normal schedule are needed.
We anticipate the maintenance to last approximately 4 hours.
Thank you for your partnership and collaboration. We appreciate your patience as we work to improve our services.
Posted Apr 10, 2026 - 12:08 EDT
This scheduled maintenance affects: API, Payments Uploads and Processing, SFTP, Vendor Data Uploads and Processing, Vendor Onboarding and Approvals, Web App, Homepage, Customer Support (Support Ticketing System, Knowledge Base), and Authentication (Single Sign-On, Multi-Factor Authentication).